A selection of work from my time as a Senior Designer + Research at Cisco Meraki.
The Health Monitoring Web Application leverages real-time data and enables administrators to dynamically monitor the health of their PI systems, allowing them to feel secure about their operational data.
Identifying pain points of finding online content for PI Users through customer interviews and data analysis. Find opportunities to improve the online experience. The goal of the project is to Educate our customers and Enable them to become effective power users who will Empower themselves and the PI community.
I was tasked with illustrating the journey of the PI System user experience from installation to maintenance. This map was used to highlight areas of opportunities, and define problem spaces from the insights which the map uncovered. The project helped introduce design research and journey mapping to our development teams as well as kick-start two large-scale projects at OSISoft.